Shipping and Returns
At Lyra Heart, we believe your shopping experience should be as effortless and enjoyable as slipping into one of our faux fur designs. That’s why we offer free worldwide shipping on every order, sent directly from the UK. Below you’ll find all the details on our shipping times and returns process, so you can shop with complete confidence.
UK
3-5 days
Europe
7-14 days
North America & Canada
8-14 days
Asia
8-14 days
Returns Policy​
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We hope you love your new purchase, but if you change your mind, we’re here to help.
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You have 15 days from receiving your order to notify us if you’d like to return an item.
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Items must be unused, unworn, undamaged, and with all original tags attached.
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To start a return, simply email us at [insert your returns email] with your order number and details.
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Damaged or Defective Items
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If your item arrives damaged or defective, please contact us within 5 days of delivery.
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We’ll arrange a replacement or refund as quickly as possible.
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Easy Returns Process
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Contact us at [your email/contact form link] within the return period.
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We’ll confirm next steps and provide return instructions.
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Once we receive and inspect your item, we’ll process your refund.
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